Refund policy

Return & Refund Policy

At SKN+BOD Aesthetics, we are committed to providing high-quality skincare products and ensuring a positive shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return, products must:

  • Be unused, unopened, and in their original condition.
  • Be returned in their original packaging with all seals intact.
  • Include proof of purchase or your order confirmation.

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or tampered with unless they arrive damaged or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare products.
  • Products with broken or removed safety seals.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to improper use or storage after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product and packaging.

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or the product arrived damaged or defective.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you require assistance with an exchange, please contact our customer support team and we will be happy to help.

How to Request a Return

To begin a return request, please contact our customer support team with:

  • Your full name.
  • Order number.
  • Reason for the return.
  • Photos of the product if applicable.

Once your request has been approved, we will provide return instructions.

Please do not send products back without prior authorization, as they may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The incorrect product was shipped.
  • The product arrived damaged or defective.
  • The return is due to an error on our part.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Need Assistance?

If you have any questions about our Return & Refund Policy or need help with your order, please contact our customer support team. We're always happy to assist and ensure your experience with SKN+BOD Aesthetics is as smooth as possible.