Shipping policy

Shipping Policy

At SKN+BOD Aesthetics, we are committed to delivering your skincare products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Timeframes

Estimated delivery times may vary depending on your location and the selected shipping method.

Estimated Delivery

  • Standard Shipping: 3–7 Business Days
  • Express Shipping: 1–3 Business Days (where available)
  • International Shipping: Delivery times vary depending on the destination and customs processing.

Please note that these delivery estimates are provided as a guide and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on qualifying orders. Any applicable promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive a confirmation email with tracking details, allowing you to monitor your shipment until it arrives.

If you do not receive your tracking information within a reasonable timeframe, please contact our customer support team.

Shipping Destinations

We currently ship to selected domestic and international destinations.

If your country or region is unavailable during checkout, please contact us to confirm shipping availability.

Delayed Deliveries

While we aim to deliver every order on time, occasional delays may occur due to:

  • High shipping volumes
  • Severe weather conditions
  • Customs clearance
  • Carrier delays
  • Public holidays
  • Other unforeseen circumstances

We appreciate your patience and understanding should any delays arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

SKN+BOD Aesthetics is not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

To help us investigate the issue, please provide:

  • Your order number.
  • A description of the issue.
  • Photographs of the damaged package or product, if applicable.

We will work with the shipping carrier to resolve the matter as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs unless otherwise stated.

Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If you believe your package has been delivered incorrectly, please contact the shipping carrier first, then reach out to our customer support team for further assistance.

Need Assistance?

If you have any questions about shipping, delivery, or your order, our customer support team is here to help. We are committed to providing a smooth and reliable shopping experience from checkout to delivery.